Data Processing Overview

As a data processor and controller, ProspectorPro handles various types of personal data to provide our call intelligence services. This page provides detailed information about our data processing activities, retention periods, and security measures.

We are committed to processing your data lawfully, fairly, and transparently in accordance with applicable data protection regulations.

Types of Data We Process

Account Data

• Name and contact information
• Company details and job title
• Account credentials and settings
• Billing and subscription information
• User preferences and configurations

Call Data

• Audio recordings of calls
• Call transcripts and summaries
• Participant information
• Call metadata (duration, timestamp, etc.)
• AI-generated insights and analytics

Usage Data

• Feature usage and interactions
• Login times and session data
• Performance metrics
• Error logs and diagnostics
• Integration and API usage

Technical Data

• IP addresses and device information
• Browser and operating system details
• Cookies and tracking identifiers
• Network and connection data
• Security and authentication logs

Processing Purposes

Primary Service Delivery

• Call recording and transcription
• AI-powered analysis and insights
• Performance analytics and reporting
• CRM integration and data synchronization

• User account management
• Billing and subscription management
• Customer support and assistance
• Feature updates and improvements

Secondary Purposes

• Service optimization and enhancement
• Security monitoring and fraud prevention
• Research and development
• Marketing and communication

• Compliance and legal obligations
• Business analytics and insights
• Quality assurance and testing
• Backup and disaster recovery

Data Retention Periods

Call Data

Retention Period: As specified in your subscription plan (typically 1-7 years)

Call recordings, transcripts, and related metadata are retained according to your chosen plan. You can configure retention settings and delete data at any time through your account dashboard.

Account Data

Retention Period: Duration of subscription + 7 years for billing records

Account information is retained while your subscription is active. Billing records are kept for 7 years for tax and accounting purposes. Other account data is deleted within 30 days of account closure.

Usage and Technical Data

Retention Period: 2 years for analytics, 1 year for logs

Usage analytics are retained for 2 years to improve our services. Technical logs and diagnostic data are kept for 1 year for security and troubleshooting purposes.

Marketing Data

Retention Period: Until consent is withdrawn or 3 years of inactivity

Marketing communications data is retained until you withdraw consent or after 3 years of no engagement. You can unsubscribe or update preferences at any time.

Security Measures

Encryption

• AES-256 encryption at rest
• TLS 1.3 for data in transit
• End-to-end encryption for calls
• Encrypted database storage

Access Control

• Multi-factor authentication
• Role-based permissions
• Regular access reviews
• Principle of least privilege

Monitoring

• 24/7 security monitoring
• Intrusion detection systems
• Regular security audits
• Incident response procedures

Exercising Your Rights

You have several rights regarding your personal data. To exercise any of these rights, please contact us using the information below:

Available Rights

• Access your personal data
• Correct inaccurate information
• Delete your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing

Response Timeline

• Initial response within 72 hours
• Full response within 30 days
• Identity verification required
• Free of charge (unless excessive)
• Clear explanation if request denied
• Right to appeal decisions

Data Processing Inquiries

For questions about our data processing activities or to exercise your rights, please contact us:

Email: dataprotection@prospectorpro.co.uk

Address: ProspectorPro, London, United Kingdom

We are committed to handling your data responsibly and transparently. If you have any concerns about our data processing practices, please don't hesitate to reach out.