Prospector Pro Limited ("Prospector Pro", "we", "our", or "us") is committed to protecting your privacy and handling your personal information transparently and securely.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
Prospector Pro Limited is the data controller for personal information collected through our website and business operations.
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us using the details on our Contact page.
Depending on how you interact with us, we may collect:
When you visit our website we may collect:
Some of this information is collected through cookies and similar technologies.
Customers using the Prospector Pro platform may upload, synchronise or generate information including:
We use personal information to:
Depending on the circumstances, we process personal information because:
Prospector Pro uses artificial intelligence to enhance certain features of our platform.
These features may include:
Where AI services are used, information is processed only for the purpose of delivering the requested functionality.
Prospector Pro does not use customer data to train publicly available AI models.
When organisations use the Prospector Pro platform, they may upload or synchronise personal information from CRM systems, telephony providers and other integrated services.
In most cases, Prospector Pro acts as a data processor, processing personal information only on behalf of the customer and in accordance with their instructions.
The customer remains responsible for ensuring they have an appropriate legal basis for collecting and processing personal information within the platform.
If your personal information has been uploaded by one of our customers, you should normally contact that organisation directly regarding your privacy rights.
We only share personal information where necessary to provide our services or comply with legal obligations.
This may include trusted service providers that assist us with:
Where these providers process personal information on our behalf, they do so under appropriate contractual obligations.
A current Data Processing Agreement and sub-processor list are available upon request.
Some of our service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including where appropriate:
Our website uses cookies and similar technologies.
These help us:
We use Google Analytics to understand how visitors interact with our website.
Where required by law, analytics cookies will only be placed after obtaining your consent.
Further information can be found in our Cookie Policy.
If you subscribe to our marketing communications, we may send updates about our products and services.
We use Mailchimp to manage our mailing lists and distribute marketing emails.
You may unsubscribe at any time using the unsubscribe link included in every marketing email.
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration or destruction.
These measures include, where appropriate:
While no system can guarantee absolute security, we continually review and improve our security practices.
We only retain personal information for as long as necessary for the purposes described in this Privacy Policy or to comply with legal obligations.
Retention periods vary depending on the type of information and applicable legal requirements.
Depending on applicable law, you may have the right to:
Our services are intended for businesses and are not directed towards children under the age of 16.
We may update this Privacy Policy from time to time.
The latest version will always be published on our website together with the effective date.
If you have any questions about this Privacy Policy or how we process personal information, please contact us using the contact details available on our website.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).