Our Commitment to GDPR

ProspectorPro is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). We have implemented comprehensive measures to ensure compliance with all GDPR requirements.

This page outlines how we meet our obligations under GDPR and explains your rights as a data subject.

Legal Basis for Processing

Contract Performance

Processing necessary to perform our contract with you:

• Providing call intelligence services
• Account management and billing
• Customer support
• Service delivery and maintenance

Legitimate Interest

Processing for our legitimate business interests:

• Service improvement and development
• Security and fraud prevention
• Analytics and performance monitoring
• Marketing to existing customers

Consent

Processing based on your explicit consent:

• Marketing communications
• Optional features and services
• Cookies and tracking technologies
• Research and surveys

Legal Obligation

Processing required by law:

• Tax and accounting records
• Regulatory compliance
• Legal proceedings
• Law enforcement requests

Your GDPR Rights

Right of Access

Request a copy of the personal data we hold about you, including information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data in certain circumstances (right to be forgotten).

Right to Restrict Processing

Request that we limit the processing of your personal data in certain situations.

Right to Data Portability

Request a copy of your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us using the details below. We will:

• Respond to your request within one month
• Verify your identity before processing requests
• Provide information free of charge (unless requests are excessive)
• Explain any reasons if we cannot fulfill your request

Data Protection Measures

Technical Safeguards

• End-to-end encryption
• Secure data centers
• Access controls
• Regular security audits

Organizational Measures

• Staff training programs
• Data protection policies
• Privacy by design
• Regular compliance reviews

Monitoring & Response

• Breach detection systems
• Incident response procedures
• Data protection impact assessments
• Continuous monitoring

International Data Transfers

We primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission

• Binding Corporate Rules (BCRs)
• Additional safeguards and security measures

Data Protection Contact

For any GDPR-related questions or to exercise your rights, please contact our Data Protection Officer:

Email: dpo@prospectorpro.co.uk

Address: ProspectorPro, London, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

GDPR Compliance