1. Acceptance of Terms

By accessing or using ProspectorPro's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms apply to all users of the service, including but not limited to users who are browsers, vendors, customers, merchants, and contributors of content.

2. Service Description

ProspectorPro provides AI-powered call intelligence services including:

Core Features

• Call recording and transcription
• AI-powered call analysis
• Performance analytics and reporting
• CRM integration capabilities

Additional Services

• Training and onboarding
• Customer support
• API access and integrations
• Custom reporting solutions

3. User Responsibilities

Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Use strong passwords and enable two-factor authentication
• Regularly review account activity and settings

Acceptable Use

• Use the service only for lawful business purposes
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Obtain proper consent for call recordings

Prohibited Activities

• Attempting to gain unauthorized access to our systems
• Using the service to transmit malicious code
• Reverse engineering or copying our software
• Sharing account access with unauthorized parties

4. Data and Privacy

Data Ownership

You retain ownership of all data you provide to ProspectorPro. We process your data solely to provide our services and in accordance with our Privacy Policy.

Call Recording Consent

You are responsible for obtaining all necessary consents and complying with applicable laws regarding call recording in your jurisdiction.

Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and you acknowledge the inherent risks of data transmission over the internet.

5. Payment Terms

Billing

• Subscription fees are billed monthly or annually
• Payments are due in advance
• All fees are non-refundable unless stated otherwise
• Prices may change with 30 days notice

Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the billing period
• No refunds for partial months
• Data export available for 30 days after cancellation

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• ProspectorPro shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We provide the service "as is" without warranties of any kind
• You use the service at your own risk

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

Email: legal@prospectorpro.co.uk

Address: ProspectorPro, London, United Kingdom